Customer Testimonials

Dear Cathy,

Thank you for your telephone message and your email inquiry about my experience at Nick Mayer's Quick Lane Auto Care last week.
I am a registered nurse, newly employed full-time at St. John West Shore Hospital. During orientation last week, an employee mentioned her favorite SJWS benefit as "the valet service and car care" provided by your organization. She pointed us to the SJWS employee intranet website, where I obtained your contact information. My experience with Quick Lane Auto Care was superlative. Each telephone call was handled with courtesy and enthusiasm. I was unable to use the valet service, but drove to the facility after work last week, and waited for the routine maintenance package that my 2000 Dodge caravan needed. The waiting area was clean and comfortable, the staff was helpful, and I will highly recommend my experience to other nurses at work. Thank you all for working so hard to provide positive outcomes for your customers.

Sincerely,
Gail Volpe

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Hello Cathy,

Bob, in your Service Department is who I trust and use as my barometer to
repair any problems with my car.

When I call your Service Department 99% of the time it's from the road; and
it's Bob who always takes the time to fit me into my schedule (NOT HIS). I
am a traveling salesman (just put 200,000 miles on my car).

I enjoy Nick Mayer I have never met a nicer group of people!!!!

To answer your question; I am 100% satisfied with my repair work on my
car-the answer is YES!

Thanks,
Tom

Tom McCormick
American Chemical Products

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September 21, 2009

Dear Mr. Mayer,

After a most unpleasant experience trying to buy a car from a dealership close to our home on the Eastside, we called Nick Mayer being impressed with the testimonials posted on your web site.  We would like to compliment you on your excellent staff:  Tom Bowens who handled our trade-in as well as the order of the MKZ  2010, is a credit to your organization, he is very knowledgeable, friendly, courteous and helpful.  He kept us up-dated on the estimated delivery date, facilitated the whole transaction, and took the time to follow-up with a call to inquire how we liked the car and again offer his assistance with anything we might need. John Davian, your sales manager, is a class act. It was a pleasure doing business with them and made buying a car joyful instead of a hassle.

Sincerely,
Joe and Ute Kaucnik

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March 16, 2009

The buying experience at Nick Mayer could not have been a more satisfying one. I had done some internet exploration and had stopped at a few dealers before visiting Nick Mayer's website and showroom. Being a manager in the customer service business, I feel that from top to bottom this organization was first class all the way. From Nick Mayer to the Service Manager, each employee was friendly, competent and seemed to be enjoying their job. And, that says a lot in this day and age.They made purchasing a car easy and I was glad to be able to buy an American car and such a well built one. I used to own Mercury's in the 90's  and had enjoyed them very much. I found them to be well built and dependable. So, it was great to come back to my new Sable. The car is beautiful and I expect to have many great years driving it. I would not hesitate to recommend this dealership.

Buddy Kane
Manager, Club at Key Center

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November 17, 2008

Dear Mr. Mayer:

I was hoping to be able to thank you in person for helping us out with the rust repair on our Continental, but it was quite late in the afternoon when I picked up the car and you were not available.  We sincerely appreciate you giving us a break on the cost of the repairs.  The car again looks brand-new!!!

Your staff was a pleasure to work with, from Jack Gannon to Jim Bowen to the young gentleman who drove the shuttle.  It was such a treat talking to Jim and having him explain all that had been done.  He really seems to enjoy his work and his enthusiasm is evident.  These days it doesn't seem that too many businesses are all that concerned about their customers, so I was more than a little surprised when you responded to my letter so quickly.  Again, thanks for your generosity and your expressed concern regarding my husband's health.

I would have much preferred to hand-write this to you , but I frequently hear that my handwriting often gets illegible, so please excuse this more formal format.

Yours truly,

Carole J. Crandall

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November 1, 2008 

Mr. Mayer:

We just wanted to take a moment to pass on our thanks to your employee, Jim
Bowen, who did an outstanding job for us and provided us with great service.
We had our car in for repair after an automobile accident and Jim turned an
unfortunate situation into a stressless experience.

Due to your employee's wonderful and caring service, when we purchase a new
car in the next year or two, we will certainly contact your dealership.

Mitch and Lisa Harwood

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January 18, 2008

Dear Nick Mayer Lincoln Mercury,

Both my wife and I were pleasantly surprised by the relaxed, friendly, and cooperative attitude of the staff with whom we came in contact.  Adam Figueroa, Liz Kramer, and Nick Mayer went out of their way to make us feel at home.  There was no pressure and we were exposed to numerous cars.  No wonder we purchased a car and cancelled an appointment with another dealer!  You can add us to your referral list. 

Thank you for the enjoyable experience.

Marvin Engelberg   

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January 11, 2008

Dear Cathy,

I have purchased several cars in my time, but I never had such an impressive experience with a sales staff. You, Scott Dickerhoff and Rick Sako are what professionals in a service industry should be. Each of you made me feel that my car purchase was the most important thing happening at that time.

Cathy, I want to thank you for all the time you spent with me on the phone as you patiently answered my questions and giving information on vehicles appearing on your website. I doubt that anyone else would have taken the time and trouble to actually go out to the lot to look at vehicles, talk to a sales person about the vehicles and then call me with information. Again, I thank you for your attention, concern and professionalism.
I cannot say enough nice things about Scott. He has the patience of a saint. I know I must have tried that patience with my indecision and caution, but he never waivered. He put together information on several vehicles and presented each one with a direct and enthusiastic manner which was extremely comfortable. Not once did I feel pressured - quite the opposite. Scott truly made me feel that he had my best interest at heart.
Rick was a marvel. I am sure I tried this man's patience as well. Rick worked hard to find me the best rate and put together a package of protection. I left his office totally impressed with the knowledge and thorough explanations he imparted to me..

My husband and I have become 'NICK MAYER LINCOLN MERCURY' fans. You can be sure our next vehicle will be purchased from Scott. You can be sure anyone we know that talks 'car purchase' will be handed one of Scott's cards and will know about our excellent experience with your dealership.

Regards,

Barbara Phillips

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